Guest Experience Associate
Travel
Location
Cheltenham
£27,000 - £30,000 + bonus + bens
Type
On site
Would you like to work in the luxury travel sector? Are you someone who enjoys providing a first-class service to clients? Do you want to work alongside a small and passionate and supportive team of travel professionals? If this sounds like you please get in touch today.
This is a rare opportunity to work in the luxury travel sector and join a business who have built a fantastic business with an enviable reputation for supporting clients through every aspect of the booking process (including add-ons, post booking follow ups etc). You will be motivated by providing excellent service, leaving no-stone unturned to make sure the clients stay is a memorable one.
This client offers a supportive working environment, excellent team and extensive benefits as well as an opportunity for career progression. Unlike other hospitality roles this role doesn’t require early morning or late evening work. The team work Monday – Friday 9am – 5.30pm and one Saturday in 3 which can be done remotely and you will receive a day off in lieu of this day.
Key Responsibilities
Support clients through the booking process including tailoring aspects where possible
Liaise with client pre and post booking to ensure complete satisfaction
Track, manage and accurately record guest payments
Support and initiate continuous improvement initiatives
What We Are Looking For?
Passion and previous experience of delivering exceptional customer service
A genuine interest in luxury travel and experiences
Excellent verbal and written communication abilities plus strong numeracy skills
Highly organised but also able to react calmly to changing priorities.
Benefits
23 days annual leave
Excellent quarterly bonus opportunity
Contact Our Specialists
For more information and to apply for this role, please contact stephen.beer@adjacency.co.uk